RETURNS

For help with returns, tracking details or general enquiries, please get in touch via the message portal below anytime. Try to include as much detail as possible (e.g. Order Number) and a member of our team will be able to assist quickly.
 
Phone enquiries can be made to +614 1814 3838 or via email to thedrawingboard@outlook.com.au
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STEP 1

MAKE SURE YOU CONTACT US RIGHT AWAY

Returns need to be made within 30 days of purchase to be eligible for a credit. Please make sure you contact our team ASAP - otherwise we may not be able to help.

 

STEP 2

WHAT WORKS BEST FOR YOU? EXCHANGE OR CREDIT

Let us help you find what you need, with a store credit or an exchange for another size/colour. Any store credit is valid for 6 months, so you should have lots of time to choose another style if you want. An exchange is also very easy to process, as long as we have your preferred option in stock. Call us, and we can work it out together. 

 

STEP 3

SEND BACK YOUR ORDER TO OUR SHOPFRONT

Please make sure you post back the items for return with all the tags and packaging, that makes it easy for our support team to sort out when we receive it. Its always best to post back your order with as much detail as possible - please include your original order number if possible. Packages should be sent to:

Attn: Returns
The Drawing Board
111 Shamrock Street 
Blackall QLD 4472
My Order # 0000xxxx

 

STEP 4 

LETS FINISH THIS RETURN

Ok, so by now we should have your items returned (in the same condition) to our shopfront address, and we have processed a return. You will now have you exchanged items on their way back to you / or an email in your inbox with your credit code for use within 6 months. If we have any questions, we will be in touch.